SHIPPING POLICY
Which countries do you ship to?
We currently only ship to Canada and the United States.
Where will my order ship from?
We've partnered with a print-on-demand order fulfillment company with facilities worldwide. They use their expertise to determine which location is the most efficient for printing your order. Once completed, your order will ship from their fulfillment location.
When will I get my order?
Since we use a print-on-demand service, there are two separate parts to every order: printing (fulfillment) + shipping.
Printing: Generally, it takes 3–7 days to print (fulfill) an order
Shipping: Once an order is printed then it’s shipped out with a tracking number. The shipping time depends on your location, but can be generally estimated as follows:
● Canada: 2 - 15 business days
● USA: 3 - 4 business days
Covid-19 Special Considerations
Printing and shipping times for all our products may be longer than usual and may continue to increase until things get back to normal. Like every other industry worldwide, the print-on-demand (fulfillment) company we use is grappling with labour shortages, supply chain issues and occasionally experiencing product shortages in one or more locations. They are also being advised by their shipping couriers that there may be delays in delivering customer purchases. It's difficult to predict if/when there will be an unexpected delay but we will do our best to keep you informed of any issues as they arise.
Will I be charged customs (duties / taxes) for my order?
An additional customs and tax fees can occur on international orders and you are responsible for payment of the fee (if applicable). This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Can my purchase be marked as a gift to avoid customs (duties / taxes)?
Unfortunately, due to shipping regulations, we cannot mark any purchases as a gift.
My order should be here by now, but I still don't have it. What should I do?
Once your package is shipped, it will have a status of either being "In Transit" or "Delivered". Please check the status of your tracking number before proceeding with the steps below.
In Transit tracking status - For packages that have a correct shipping address and an "in transit" tracking status, but somehow got lost in transit, rest assured we will cover the cost of reprinting and shipping the replacement item to you if it cannot be found. Simply get in touch with us at info@myglobalforce.com with your order number and we'll work with the shipping and/or fulfillment company to get it sorted out.
Please note, all claims must be submitted no later than 14 days after the estimated delivery date.
Delivered tracking status - For packages with a tracking status of delivered, please check the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
Please note, we will not be liable for lost packages with a tracking status of delivered. We suggest you contact the shipping company directly with your tracking number to obtain more information.
What happens if I provided an incorrect shipping address on the order?
If you provide an incorrect address, or an address that is considered insufficient by the shipping courier, the shipment will be returned to our print-on-demand (fulfillment) company. You will be responsible for reshipment costs once we have confirmed an updated address with you. Please verify your address carefully to avoid any returns.
For US Customers - to make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.
What happens if the shipment gets refused, or I fail to pickup my shipment from customs or the shipping company (post office, courier, etc.), and it gets returned to myGlobalForce?
Shipments that go unclaimed or get refused are returned to our print-on-demand (fulfillment) company and you will be responsible for the cost of reshipment.